Return Policy & Warranty

Return Policy & Warranty at PUFF DUBAI.

Damaged, incorrect or faulty items: if your order arrives damaged, incorrect, or faulty, contact us on WhatsApp at [WhatsApp number to be added] as soon as possible, with your order number and a photo of the item. We will arrange a replacement or a refund.

Devices and warranty: if a device stops working due to a manufacturing fault, message us on WhatsApp with your order number and a short video showing the fault. Faulty devices are replaced or refunded after inspection, subject to the manufacturer’s warranty terms.

Change of mind: because vaping products are hygiene-sensitive, we cannot accept returns of opened or used items unless they are faulty. Unopened items in their original sealed packaging may be returned by arrangement with our support team.

Refunds: approved refunds are issued to the original payment method, or as a payment-link refund where applicable. Please allow reasonable processing time for the refund to appear.

How to start a return: message us on WhatsApp at [WhatsApp number to be added] with your order number, the item name, and a photo or video of the issue. Do not send items back before our team confirms the return.

Age restriction: returns and replacements are only available to customers aged 18 and over.