Terms & Conditions

These Terms & Conditions apply to all orders placed with PUFF DUBAI through puffdubai.ae.

Age restriction: you must be aged 18 or over to purchase from PUFF DUBAI. By placing an order, you confirm that you are 18 or older. We may verify age on delivery and refuse delivery if age cannot be confirmed.

Orders and delivery: orders in Dubai are delivered within 1 hour, and orders in the other Emirates are delivered the same day, subject to stock availability. Delivery fees and any free-delivery threshold will be confirmed by the store owner and published on the Delivery Information page.

Payments: we accept Cash on Delivery (COD), card payments, and secure payment links shared by our support team on WhatsApp. Prices are shown in UAE dirhams (AED).

Returns and warranty: please see our Return Policy & Warranty page for details on damaged, incorrect or faulty items.

Product information: product names, flavours, prices and stock are updated as new stock arrives. If a product is unavailable, our team will contact you on WhatsApp to offer an alternative or a refund.

Responsible use: vaping products contain nicotine, which is addictive. Keep all products out of reach of children and follow the instructions on the product packaging.

Contact: for any question about these terms, message us on WhatsApp at [WhatsApp number to be added].